Should any of your questions not be answered with the information below, please feel free to contact our customer service at 1-877-8484857 or 305-854-9936 (local number).
Which shipping carrier do you use?
We use FedEx as our primary shipper all year around. We only use USPS from October through April.
Do you ship to Canada?
No. At this time we only ship within the U.S. (including Hawaii and Alaska).
Do you ship to Puerto Rico?
Yes. Additional rates will apply because Puerto Rico is considered International shipping. We can only ship using the service Next Day/Overnight. We will contact you with the appropriate rate and additional information.
Can I receive my package on Saturday?
Saturday delivery can be arranged as a special service with an extra charge. FedEx/Courier deliveries are regularly from Monday to Friday. Please contact our customer service at 1-877-848-4857 or 305-854-9936 (local number) to schedule an order for Saturday delivery.
Can my chocolates be delivered the same day I place my order?
Yes, if your order needs to be delivered the same day within the city of Miami, Florida. We can arrange for a courier to deliver your order within 3 hours after your order is placed. A $25 flat fee is charged.
How can your chocolates arrive in good condition during the summer (during hot weather)?
We ship our chocolates in insulated containers when the temperatures get to hot for our chocolates.
Can I include a customized greeting card?
Yes, in the checkout screen there is space for your customized greeting/message. We will include your message in a printed card with your order at no cost.
Do you have a store in my area?
For the moment we only have one store in located in Miami, FL at:
1801 Coral Way, Miami, FL 33145
However, we can ship our products to anywhere inside the US.
Do you outsource your chocolates?
NO. We are proud to make all of our chocolates from scratch, freshly made every day in our factory kitchen in Miami.
If I placed my order last week, why is the order status still "pending approval"?
We keep the order status as "pending approval" until the day it is processed and shipped. We ship out the order based on requested delivery day, this way the receiver will obtain the freshest chocolates possible.
Will the invoice be included in the package to be shipped?
Do not worry; we will NEVER include the invoice with the chocolates, regardless of whether it is a gift or not. The invoice is only sent via email to the person who placed the order.
Do you wholesale?
Yes, we do. Please contact us for more details.
Any allergy information I should know about?
Our Chocolate bars are dairy and gluten free. Some flavors are Vegan friendly.
The Tropical Collection Dark (in our Chocolate Art Line) is also dairy and gluten free.
Our Truffles line can contain nuts and dairy.
Our Chocolate Art line can contain nuts, dairy, gluten, and eggs.
Our Truffle Bites line can contain nuts and dairy.
Please note however, because our products are all made within the same facility, they may contain traces of nuts, dairy (milk proteins), gluten, and eggs. We always strive to clean everything very thoroughly; however, we cannot guarantee that traces don’t still remain. We don’t want to take any chances – particularly as some people can have very severe and sensitive nut allergies.
Which chocolates contain alcohol?
In our Truffles line, the flavors Tipsy Almond and Champagne Royal contain minimum amounts of alcohol in the chocolates.
Are your chocolates “sugar free”?
No. Our chocolates do contain sugar, but only in very low quantities as compared to other chocolate brands. We do not add any additional sugar inside of our chocolate mix for sweetening. We want our customers to taste the amazing flavor of pure, fresh chocolate.
|
